We hope that you love our product here in ShopConcept.hk as much as we love it. But we want you to be happy. Our return policy applies only if you bought the product here. If you bought your product at a retail store and would like to return or exchange it, please contact the store directly. If you bought your product here and for some reason you are not totally happy with it, you can return it *in unused and new condition* within 7 days of the purchase date for a refund. We do not credit or refund shipping charges. We recommend using a traceable carrier, insured for the full value of the return merchandise. We are not responsible for return packages lost en route. ShopConcept.hkh does not process exchanges on gift orders. Any credit for items returned from a gift order will be issued to the original purchaser. If you need to return your Final Touch product, please email us at firstname.lastname@example.org.